Terms and Conditions

 TERMS & CONDITIONS:

BOOKING CONFIRMATION
A BOOKING DATE AND TIME IS CONFIRMED WHEN THE BOOKING FEE HAS BEEN PAID. THE INITIAL BOOKING FEE IS £50 TO RESERVE THE BOOKING AND IS NON-REFUNDABLE. THE REMAINING BALANCE NEEDS TO BE PAID EITHER 3 DAYS PRIOR TO THE PARTY BY BANK TRANSFER OR CASH ON ARRIVAL. FOR AN EVENT A SEPARATE AGREEMENT WILL BE MADE.

CANCELLATION POLICY
WE ARE AWARE THAT YOUR PLANS CAN CHANGE FROM TIME TO TIME SO CANCELLATIONS CAN ME MADE UP TO 28 DAYS PRIOR TO THE EVENT BUT THE BOOKING FEE IS NON REFUNDABLE. CANCELLATIONS MUST BE MADE VIA E-MAIL BUT THE BOOKING FEE WILL NEED TO BE RETAINED BY CONSOLE HEAVEN.

BOOKINGS CANCELLED 14-28 DAYS WILL INCUR A 100% LOSS OF THE BOOKING FEE.

BOOKINGS CANCELLED 7-14 DAYS WILL INCUR A COST OF 35% OF THE PARTY PRICE ONTOP OF THE BOOKING FEE.

BOOKINGS CANCELLED 0-6 DAYS WILL INCUR A COST OF 50% OF THE PARTY PRICE ONTOP OF THE BOOKING FEE.

UNFORESEEN CIRCUMSTANCES & LIABILITY
WE DO EVERYTHING WE CAN TO MAKE SURE WE ARRIVE ON TIME AND MAKE THE EXPERIENCE UNFORGETTABLE FOR YOU AND ALL THE GUESTS. SOMETIMES THERE MAY BE ISSUES THAT ARE BEYOND US SUCH AS SERIOUS ILLNESS, WEATHER AND TRAFFIC. WE WILL KEEP IN COMMUNICATION WITH YOU AS SOON AS ANY ISSUES WE KNOW THAT WILL EFFECT YOUR EXPERIENCE.

SAFETY OF PARTICIPANTS
THE DIRECTORS RESERVE THE RIGHT TO TURN AWAY ANY PERSON WHO IN THEIR JUDGEMENT IS FOUND TO BE UNMANAGEABLE OR A DANGER TO THE SAFETY OR ENJOYMENT OF OTHERS. IN THIS EVENT NO REFUND WILL BE GIVEN. ANY ADDITIONAL COSTS INVOLVED IN REMOVING THE PARTICIPANT WILL BE BORNE BY THE CLIENT. THE VEHICLE IS STRICTLY A NO SMOKING ZONE ! WE ACCEPT NO RESPONSIBILITY FOR ANY ACCIDENTS CAUSED BY USERS AS ENTERING THE VAN IS AT THEIR OWN RISK !

AGE APPROPRIATE GAMING
THE COMPANY WILL NOT ALLOW INDIVIDUALS TO PLAY GAMES, WHICH ARE NOT OF A SUITABLE AGE RATING. THE AGE APPROPRIATENESS OF GAMES IS SET BY PEGI AND IS NOW GOVERNED BY UK LAW.

CONSOLE ISSUES

IN THE UNLIKELY EVENT OF INDIVIDUAL PLATFORMS EG. PLAYSTATION NOT BEING OPERATIONAL OR A FORNTITE UPDATE DURING A PARTY, NO COMPENSATION WILL BE OFFERED OR CONSIDERED DUE TO THIS BEING OUT OF OUR CONTROL.

MEDIA RIGHTS
ANY PHOTOGRAPHS, VIDEOS, OR OTHER RECORDED MEDIA MAY BE USED BY CONSOLE HEAVEN FOR THE PURPOSES OF MARKETING OR ADVERTISING. WE WILL ALWAYS INFORM YOU OF THEIR USE AND ENCOURAGE YOU TO USE THEM YOURSELVES. IF THERE IS A SPECIFIC OBJECTION DUE TO INDIVIDUAL SAFE GUARDING ISSUES THEN WE WILL ALWAYS REFRAIN FROM USING THE MEDIA.

DAMAGES
IN THE EVENT OF ANY DAMAGES CAUSED BY PARTICIPANTS TO VEHICLES OR EQUIPMENT , EXCEPT BY FAIR WEAR AND TEAR, THE CLIENT WILL BE CHARGED THE FULL REPLACEMENT COST. ANY DAMAGES MUST BE REPORTED TO A MEMBER OF CONSOLE HEAVEN IMMEDIATELY. CONSOLE HEAVEN HOLD NO RESPONSIBILITY FOR ANY DAMAGE TO DRIVEWAY OR GROUND’S THAT IS CONSIDERED TO BE CAUSED BY OUR VEHICLE, CREW OR PARTY GOERS. IT IS THE PARTY ORGANISER’S RESPONSIBILITY TO TAKE ADVICE FROM A QUALIFIED PERSON WHETHER THE GROUNDS ARE SUITABLE TO SUPPORT OUR VEHICLES.

COMPLAINTS PROCEDURE
IN THE RARE INSTANCE THAT YOU HAVE ANY COMPLAINT DURING YOUR BOOKING, PLEASE TELL US OR EMAIL US AS SOON AS POSSIBLE AFTER THE DATE OF YOUR BOOKING. YOUR FEEDBACK IS IMPORTANT AND WILL BE TREATED AS SUCH.

INSURANCES
THE COMPANY IS COVERED BY ALL NECESSARY INSURANCES.